qaz.bmp (99414 bytes)

Abbreviated dialing
Agent features

Alert calling
Attendant
Authority code
Auto answer
Auto hold
Auto line selection
Auto transfer
Call forwarding
Call parking
Call pickup
Call transfer
Callback
Camp- on
Class-Of-Service
Conferencing
DISA
Distinctive ring
Do Not Disturb
Drop timeout
Exchange lines
External loud bell
External paging
Feature check
Feature codes
Forced Account Code
Forced call diversion
Group listen
Headset mode
Hold
Hot keypad
Hotline
Least Cost Routing
Lock / Unlock
Look-up
Messages
Music-on-hold
Mute
Names
No-ring transfer
Numbering plan
Off-hook Voice-Announce
Paging
Power-fail telephones
Private-to
Re-dialling
Reminder service
Service modes
SMDR
Tenant groups
Toll Restriction
U.C.D.
Virtual numbers

Forced Account Codes

Forced Account Codes can be used to control access to exchange lines and thus help track phone usage. If the system is equipped with an SMDR output collection device, the FAC is included in the call record data.

Extensions can be forced to enter a FAC before making an outside call or, alternatively, FAC details can be voluntarily entered at any time during an incoming or outgoing exchange call by using function F71 (or pressing a FAC feature key) and then entering a valid FAC.

FACs can be stores as system abbreviated numbers for easy error-free use.

The User Code can be programmed to "follow" a designated extension number's Class Of Service. This enables a user to place outgoing calls from any extension in the system and by using their own FAC, the toll restrictions assigned to their own COS will be followed. This allows them to call outside numbers from an extension that is normally barred access to those particular numbers.

Account codes can be from 4 to 15 digits in length and can consist of three components: a Client Code, a Matter Code and a User Code. Each component can be from 0 to 5 digits in length. The codes are always entered in the order of Client/Matter/User. The system supports 256 Client Codes, 48 Matter Codes and 144 User Codes. A code can contain any of the 12 dial-pad keys. This combination gives 1,769,472 account codes.

Benefits The highly flexible FAC coding tables accommodate a broad range of customer's call-accounting preferences. The code structure can be customised to very specific requirements.

Updated 04/06/2007
Copyright  2006   Access Communications Pty Ltd      ABN 62 002 111 659