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Abbreviated dialing
Agent features
Alert calling
Attendant
Authority code
Auto answer
Auto hold
Auto line selection
Auto transfer
Call forwarding
Call parking
Call pickup
Call transfer
Callback
Camp- on
Class-Of-Service
Conferencing
DISA
Distinctive ring
Do Not Disturb
Drop timeout
Exchange lines
External loud bell
External paging
Feature check
Feature codes
Forced Account Code
Forced call diversion
Group listen
Headset mode
Hold
Hot keypad
Hotline
Least Cost Routing
Lock / Unlock
Look-up
Messages
Music-on-hold
Mute
Names
No-ring transfer
Numbering plan
Off-hook Voice-Announce
Paging
Power-fail telephones
Private-to
Re-dialling
Reminder service
Service modes
SMDR
Tenant groups
Toll Restriction
U.C.D.
Virtual numbers |
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Messages Outgoing message (Function 96)
Preprogrammed messages can be sent from any extension to any other extension. They are
"outgoing" in the sense that they are sent from one extension to another. They
cannot be sent on on "outside" exchange-line call.
If a feature key has been programmed as a
"message wait" key, it will light whenever a message has been received. The LCD
on a display keyset will also provide a message-waiting indication. Display keyset users
can view individual messages and choose to respond to the sender or to delete the message.
If an extension receives more than one message from
the same sender, only the first message will be displayed. An extension can receive
multiple messages from multiple extensions. The system has a capacity for 24 simultaneous
messages.
Premises message (Function 90)
A premises message can be set at any display keyset connected to the system. The message
then appears on the display of any calling display-keyset. In addition to the six
pre-programmed messages, each user can create their own (seventh) personalised message.
Auto. message-notification (Function 72)
Invoking this feature automatically sends a 16-character message to a specified extension
when the originating extension handles a call. The message may be sent for only outgoing
calls, only for incoming calls or for both outgoing plus incoming calls. On an internal
call, it is not sent until the called party answers.
| Benefits |
Outgoing messages allow commonly-used messages to be sent to
display-keyset users, eliminating the more common physically delivered paper-based
messages left on peoples desks. Premises
messages are useful in a non open-plan work environment where staff are unable to see each
other or in a workplace that is geographically large or is split over more than one floor.
It allows callers to see (via the LCD display on their keyset) that the called extension
user is (a) In a meeting, (b) at lunch, (c) has left for the day, (d) is at the warehouse
etc. This eliminates costly time-consuming telephone-tag, unnecessary paging, etc.
Auto message notification is useful where a manager wants to
know when a nominated keyset is being used to make or receive a call. As an example, if a
keyset has been designated as a "hot-keyset" that must be used as an
incoming-call answering point only, it may be useful to know if staff are using the keyset
to make outbound calls. |
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