qaz.bmp (99414 bytes)

Abbreviated dialing
Agent features
Alert calling
Attendant
Authority code
Auto answer
Auto hold
Auto line selection
Auto transfer
Call forwarding
Call parking
Call pickup
Call transfer
Callback
Camp- on
Class-Of-Service
Conferencing
DISA
Distinctive ring
Do Not Disturb
Drop timeout
Exchange lines
External loud bell
External paging
Feature check
Feature codes
Forced Account Code
Forced call diversion
Group listen
Headset mode
Hold
Hot keypad
Hotline
Least Cost Routing
Lock / Unlock
Look-up
Messages
Music-on-hold
Mute
Names
No-ring transfer
Numbering plan
Off-hook Voice-Announce
Paging
Power-fail telephones
Private-to
Re-dialling
Reminder service
Service modes
SMDR
Tenant groups
Toll Restriction
U.C.D.
Virtual numbers

 Service Modes

The system supports Day-1, Day-2, Day-3, Night and Time service modes. Attendant programming can be used to change the system operating mode. The three Day modes are designed to cover a 3-shift 24-hour workplace. Changing modes between Day-1 and Night can be easily accomplished by using a Night-switch key programmed on the attendant's or alternate attendant's keysets.

The Time mode initiates Day-1 to Night (and Night to Day-1) mode change-over at times specified in system programming. The time is programmable on a per-weekday basis and can be easily changed using attendant programming.

Benefits Different Service Modes are primarily designed to change the ringing position for incoming exchange calls and/or to force extension COS changes. Display keyset users get a visual indication of which mode the system is operating in.

The Time mode provides an automatic service, eliminating the potential of human error in forgetting to place the system in Night mode at the conclusion of a shift. Combining the Time service-mode with Preset Call Forwarding provides automatic call routing alternatives during different time periods.

 

Updated 04/06/2007
Copyright  2006   Access Communications Pty Ltd      ABN 62 002 111 659