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Abbreviated dialing
Agent features
Alert calling
Attendant
Authority code
Auto answer
Auto hold
Auto line selection
Auto transfer
Call forwarding
Call parking
Call pickup
Call transfer
Callback
Camp- on
Class-Of-Service
Conferencing
DISA
Distinctive ring
Do Not Disturb
Drop timeout
Exchange lines
External loud bell
External paging
Feature check
Feature codes
Forced Account Code
Forced call diversion
Group listen
Headset mode
Hold
Hot keypad
Hotline
Least Cost Routing
Lock / Unlock
Look-up
Messages
Music-on-hold
Mute
Names
No-ring transfer
Numbering plan
Off-hook Voice-Announce
Paging
Power-fail telephones
Private-to
Re-dialling
Reminder service
Service modes
SMDR
Tenant groups
Toll Restriction
U.C.D.
Virtual numbers |
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Music On Hold A 3.5mm mono phono jack (the top jack on the right-hand
side of extension board) is provided for connection of an external MOH/BGM source to the
system. In the absence of an external source, in-built Chimes are provided as the MOH/BGM
program. In the 824-series and Juni systems, the level of the external music source is
potentiometer-adjustable. The source impedance is expected to be 20K ohms and a level of
0dbm is required.
RMP programming allows the music-source (or chimes) to be
used for Music On Hold only, Background music only, both MOH and BGM or NULL if neither a
music source or Chimes is required.
| Benefits |
Provision of an external music source gives callers who are
placed on hold a more pleasant holding experience than if the standard Chimes are used.
Company informational messages may be played to callers who are placed on hold to
reinforce company advertising, policy, specials etc. The provision of background music to employees via the speaker in their
keysets helps to provide a pleasant work environment. |
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