qaz.bmp (99414 bytes)

Abbreviated dialing
Agent features

Alert calling
Attendant
Authority code
Auto answer
Auto hold
Auto line selection
Auto transfer
Call forwarding
Call parking
Call pickup
Call transfer
Callback
Camp- on
Class-Of-Service
Conferencing
DISA
Distinctive ring
Do Not Disturb
Drop timeout
Exchange lines
External loud bell
External paging
Feature check
Feature codes
Forced Account Code
Forced call diversion
Group listen
Headset mode
Hold
Hot keypad
Hotline
Least Cost Routing
Lock / Unlock
Look-up
Messages
Music-on-hold
Mute
Names
No-ring transfer
Numbering plan
Off-hook Voice-Announce
Paging
Power-fail telephones
Private-to
Re-dialling
Reminder service
Service modes
SMDR
Tenant groups
Toll Restriction
U.C.D.
Virtual numbers

Call Transfer

Two methods can be used to transfer a call:

1. The user simply presses the XFR/CONF key, dials the other extension and hangs-up to complete a blind transfer or waits for an answer to screen the transfer. To cancel the transfer, press the XFR/CONF key before hanging-up.

2. The user presses the HOLD key to place the caller on-hold, receives intercom dialtone and. dials an extension number. They can either press the XFR/CONF key and then hangup for a blind transfer or, alternatively, wait for an answer to screen the call before they press the XFR/CONF key and hang-up to complete the transfer.

To cancel the transfer of an exchange call before the XFR/CONF key is pressed; press the flashing line key for the exchange line or press the function key and dial 7*. To cancel the transfer after the XFR/CONF key has been pressed, press the flashing exchange line key.

Calls can be transferred to an extension, a virtual number or a UCD group. While the caller is waiting for the transfer to be completed, they listen to the MOH source. The transferring extension is recalled when the system recall timers expire.

Updated 04/06/2007
Copyright  2006   Access Communications Pty Ltd      ABN 62 002 111 659